Q. How much does delivery cost?
A. The price for shipping will be clearly shown on the shopping cart before you confirm your order.
Q. When will I be charged for my order?
A. You will be charged for all items when you place your order as indicated on the shopping cart prior to agreeing to make your purchase.
Q. Do you deliver overseas?
A. Yes all deliveries are dispatched by overseas Royal Mail Service or by International Courier Service.
Q. How long will my order take to arrive?
A. Ready to Wear or stock items will be delivered within 7 days. The Made to Order shirts will take 6 weeks (UK) plus courier shipping time for overseas clients. We will endeavour to deliver all other items within 5 working days (UK). For overseas clients please allow the additional time for shipping.
Q. I have received an incorrect item, what can I do?
A. You can return it to us at our cost but it must still be in its original packaging and not damaged in any way whatsoever.
Q. Can I return a made-to-order shirt?
A. Due to the nature of the purchase no refunds can be made for goods specifically made for the client. Please ensure you refer carefully to our detailed Ordering Guide for help on choosing the right size and fit before placing your order.
Q. Can I return any other item (not made-to-order)?
A. Yes. Please note that when returning goods to us you should ensure it is sent by recorded delivery as we are not liable for any loss of the goods in transit. Also, items must still be in the original packaging and not damaged in any way to be eligible for refund.
Please allow 14 days for your refund to be processed. Our refund will be made in pounds sterling and we are not responsible for any fluctuations in currencies or additional charges your card provider may impose when processing a refund.
Q. I received an item as a gift, am I able to return it?
A. If you are the person whose card was used to purchase the goods then they may be returned for a refund against the card used to make payment. If you are the recipient of an unwanted present then we regret that it cannot be returned for a refund. Obviously you will be able to return unwanted gifts if you arrange it through the original purchaser of the goods. Please remember that all items must still be in their original packaging and not damaged in any way to be eligible for a refund.
Q. If one or more of my items is out of stock will I be charged more than once for delivery?
A. You will be charged per delivery which will be clearly shown on your shopping cart prior to you agreeing to placing your order with Hemingway but, should an item be temporarily out of stock you will be called by one of our Customer Care Staff to ask if you wish to wait for the remaining goods to be delivered when it returns to stock or for the goods to be delivered when they are ready.
Q. I saw a shirt on your on-line store when I last visited it, but it is no longer there; can I still purchase it?
A. A number of our shirts (and indeed other products) are exclusive to Hemingway and are only made in limited quantities. This means that the full range of colours and sizes are only likely to be available for a short period. Therefore, to avoid possible disappointment, please order early
Q. How do I know what size shirt to order?
A. Please ensure you refer carefully to our detailed sizing charts and to measure guide for help on choosing the right size and fit before placing your order as no refunds can be made for goods specifically made for the client.
Should you wish to see one of our highly trained tailors prior to placing your order for one of our customised shirts from a menu of options, then please call 0800 5423406
and one of our Customer Service Staff will be delighted to make an appointment for you to be visited at a time and place convenient to you to be measured and advised which of our three shirt models, fits you the best. This will then allow you to order online now and in the future with confidence, knowing that the model you have selected will have been stored on our system and always fit you the same, subject of course, to your size not changing!
Q. Do you do made-to-order suits?
A. We do not currently do made to order suits but we do make made-to-measure and hand crafted bespoke suits and can arrange appointments at a time and place which is convenient to you.
Q. My order has not arrived in the time stated.
A. If your order has not arrived within the specified timeframe please contact our Customer Help Line on +44 (0)113 200 8775 between GMT 09:00am - 17:00pm Monday to Friday. Alternatively, you can email us at [email protected]
and we will investigate any problems and queries immediately.
Q. Do I need to sign for my purchase?
A. Some products, for example, silk knot cufflinks, are sent by UK and International standard postal delivery by the Royal Mail and do not require a signature on delivery. These normally arrive within 2 to 3 working days (within the UK) from the date of dispatch. Dispatches are made Monday to Friday only. However, some goods are delivered within the UK by Royal Mail Special Delivery or other such service which requires a signature. International delivery is made by a recognised International Courier Service and a signature on delivery is required. The method and cost of shipping will be clearly indicated on your shopping cart before you agree to place your order.
Q. Do prices for goods sent outside the UK and EU include local Sales Tax and Duty?
Q. Can I use a gift voucher on the Hemingway Tailors online store?
A. Yes and all gift vouchers have a six month expiry from the date of purchase. For further details and clarification on any of the above questions please refer to our Terms and Conditions of Sale.